ValueJet Airlines has launched VIKI, an artificial intelligence-powered digital concierge, becoming the first airline in Africa to deploy this technology on a large scale. The move is part of ValueJet’s broader digital transformation strategy, which builds upon the success of its internal AI assistant for staff, TOPS (Trusted Operations Policy Support).

VIKI is designed to provide passengers with smart, multilingual, and on-demand travel support. According to ValueJet, the AI assistant is accessible through popular messaging platforms like WhatsApp and Telegram. Passengers can use VIKI to book and manage flights, modify reservations, check in online, receive real-time travel updates, and access customer support, all within minutes and without needing to visit the airport or navigate traditional websites.

The AI is also voice-enabled, responding verbally to voice commands, thereby enhancing accessibility for visually impaired users. This feature addresses a critical need for inclusive travel options within the Nigerian aviation sector.

Captain Omololu Majekodunmi, Managing Director of ValueJet, stated that “At ValueJet, innovation must lead to real impact. VIKI is more than a digital tool, she’s a symbol of our ambition to build smarter, safer, and more seamless experiences for travellers across Africa. This is just the beginning.”

The launch of VIKI underscores ValueJet's commitment to addressing key challenges in the Nigerian aviation market, including the need for greater speed, convenience, and accessibility. By leveraging AI, ValueJet is aiming to streamline the travel experience for its passengers.

This development positions ValueJet as a leader in technological innovation within the African aviation industry. Market analysts will be watching closely to see how VIKI impacts customer satisfaction and operational efficiency in the coming months.