Telcos Invest N2.5 Trillion in Networks Amidst Service Complaints

Nigerian telecom operators invested over N2.5 trillion in network infrastructure in 2025, despite a rise in customer complaints about service quality, according to the NCC.

NGN Market

Written by NGN Market

·2 min read
Telcos Invest N2.5 Trillion in Networks Amidst Service Complaints

The Nigerian Communications Commission (NCC) has reported that telecommunications operators invested more than N2.5 trillion in network infrastructure during 2025. This significant investment occurred as the regulator grappled with increasing complaints regarding service quality across the country.

Specifically, Mobile Network Operators (MNOs) channeled over N2.13 trillion into network infrastructure and upgrades last year. Additionally, Tower Companies committed N373.8 billion to support the sector's expansion and modernization efforts.

The NCC stated that these investments facilitated the addition and upgrade of more than 2,800 telecommunications sites nationwide. These efforts are intended to tackle network congestion, address coverage gaps, and resolve capacity challenges in various locations.

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The commission acknowledged the public's frustration with issues such as dropped calls, unstable internet connectivity, slow data speeds, and recurring service disruptions. The NCC emphasized that telecommunications services have become indispensable for business operations, education, financial transactions, and access to essential services.

Improving Quality of Service (QoS) has been a primary regulatory focus for the past two years. The NCC has intensified its monitoring of telecom operators, internet service providers, and tower firms, employing stronger data-driven oversight mechanisms.

The network expansion program is set to continue into 2026, driven by rising demand for digital services and increasing data consumption across Nigeria. This ongoing investment is crucial as operators work to meet these growing demands and enhance service delivery.

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